Shipping policy

Last Updated: 05 Oct 2025

At Aquabelle, we are committed to getting your orders to you as quickly and reliably as possible. This policy outlines our shipping procedures, costs, and delivery timelines.

1. Processing Time

• What it is: Processing time is the time it takes us to prepare your order for shipment. This includes order verification, payment clearance, and packaging.

• Our Commitment: All orders are processed within [1-2] business days after receiving your order confirmation. Orders are not processed or shipped on weekends or holidays.

• During Sales & High Volume Periods: Please note that during major sales or holiday seasons, processing times may be extended. We will notify you of any significant delays via email.

2. Shipping Destinations

• We currently ship to the following countries: United States, Canada, Europe, Australia.

• International Customers: Please be aware that you are responsible for any and all customs duties, import taxes, and brokerage fees that may be incurred. These charges are not included in the product price or shipping cost and are paid directly to your local customs authority or carrier.

3. Shipping Methods & Costs

We partner with reputable carriers like [e.g., USPS, UPS, FedEx, DHL] to deliver your orders. Shipping costs are calculated based on the weight of your items, the shipping destination, and the selected service level.

 

Please note: Delivery times are estimates and not guaranteed. Carriers may experience delays due to weather, holidays, or other unforeseen circumstances.

 

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package. You can also track your order by logging into your account on our website.

5. Shipping Address

• Please double-check your shipping address at checkout! We are not responsible for orders shipped to an incorrect or outdated address provided by the customer.

• If you need to change your shipping address, please contact us immediately at support@aquabelle.online with your order number. We can only modify the address if your order has not yet been processed for shipment.

6. Damaged or Lost Packages

• Damaged Items: If your order arrives damaged, please contact us within [7] days of delivery at support@aquabelle.online with photos of the damaged product and packaging. We will work with the carrier to resolve the issue and get you a replacement or refund.

• Lost in Transit: If your tracking information shows that your package is stuck or has not been delivered within a reasonable time frame, please contact us. We will initiate a trace with the carrier. If the package is deemed lost, we will ship a replacement to you at no cost (subject to stock availability) or provide a full refund.

7. Returns & Exchanges

Please see our full [Return & Refund Policy] for details on how to return an item. Please note that shipping costs are non-refundable. If you are returning an item, you are responsible for the cost of return shipping.