Return & Refund Policy

Return & Refund Policy

Our Commitment: A Hygienic & Fair Policy

At Aquabelle, your safety and satisfaction are our top priorities. To uphold the highest standards of hygiene for all our customers, we maintain a strict Wrong Item Policy. This means we accept returns and exchanges only in specific circumstances where an error has occurred on our part.

1. Eligibility for Returns & Exchanges

We are happy to accept a return or exchange under the following conditions:

  • You received the wrong item.

  • You received the wrong size.

  • You received a defective or faulty product.

To be eligible, the item must meet all of the following criteria:

  • Unworn, unwashed, and in its original condition.

  • All original tags are attached.

  • It is returned in its original packaging.

  • You contact us within 14 days of receiving your order.

2. What We Cannot Accept

Due to the intimate nature of swimwear, we cannot accept returns or exchanges for the following reasons:

  • Change of mind.

  • Incorrect size selection by the customer.

  • The item does not meet your expectations.

We strongly encourage you to use our detailed size charts and product descriptions to guide your purchase decisions carefully.

3. Sale Items

All items purchased during a sale are considered final sale. These items cannot be returned or exchanged unless they are faulty.

4. How to Initiate a Return or Exchange

If you believe your return is eligible under our policy, please follow these steps:

  1. Contact our support team at support@aquabelle.online within 14 days of delivery.

  2. Provide your order number and a detailed description of the issue (e.g., "received a medium instead of a small" or "description of the defect").

  3. We will review your request and provide you with further instructions and a return authorization if applicable.

Please do not ship the item back until you have received explicit instructions and a return authorization from our team.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, in accordance with your payment provider's policies.

For exchanges, we will ship out the correct item to you as soon as possible.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us at:
Email: support@aquabelle.online